The 24/7 HelpDesk is the place where our customers receive professional assistance with their IT Support. In our HelpDesk you will communicate with our highly qualified customer service representatives and technical people who have the knowledge to provide you with quick answers to your questions and effective solutions to your problems.

1. How does the HelpDesk work?

The HelpDesk consists of 2 parts:

We provide you with an extensive and easy to search and navigate Knowledge base that contains fast and comprehensive answers to various questions. More than 90% of all customer inquiries are given answers there. We regularly update the knowledge base with new issues/questions that we come upon. That is why we recommend you to use our knowledge base, instead of waiting for a representative to handle your question, and thus save time with an answer that is already available!

Submit and log trouble ticket online: Log Now!

Call our Support 24x7x365

Uses phone, e-mail, the Internet, Virtual Private Networking (VPN), and Fax to interact with customers and deliver a positive experience that builds long-term customer relationships

Our Help Desk technical support solutions provide the mechanism to:

·         Improve your overall computer utilization.

·         Improve customer satisfaction.

·         Furnish the complex computer support required by the distributed computing model.

·         Provide consistent customer support across all business areas and applications.

·         Reduce your computer related capital budget.

·         Help control your computer environment's total cost of ownership.